FAQ-Dans Mon Jardin Secret

1. What is a menstrual panty?

A menstrual panty is comfortable, absorbent, reusable underwear designed to replace or complement your regular sanitary protection during your period.

2. How do I choose the right size for my menstrual panty?

We offer several sizes (S, M, L, XL, XXL) to suit all body types. Please refer to our size guide available on each product page to select the size that best matches your measurements.

3. How do I use reusable pads?

Reusable pads are used like regular sanitary pads but are washable and eco-friendly. They attach easily and provide comfortable, hygienic protection.

4. How do I wash and care for my menstrual panties and reusable pads?

To maintain their effectiveness and softness, wash them by hand or in a machine at 30°C with a gentle detergent. Avoid fabric softeners and bleach. Air dry away from direct sunlight.

5. How long can I use my menstrual panties?

With proper care, your menstrual panties can last several years. It’s important to follow the washing instructions to ensure their durability and performance.

6. What are the delivery times and costs for the UK?

We deliver within the UK in 1 to 5 working days. Shipping costs are shown at checkout. We aim to provide fast and reliable shipping.

7. Can I return a menstrual panty or reusable pad if I’m not satisfied?

For hygiene reasons, we do not accept returns on menstrual panties or reusable pads.

However, we offer a 30-day satisfaction guarantee from the date of receipt. This means you can request a refund for one menstrual panty or one reusable pad purchased, without needing to return the item.

To use this guarantee, please contact our customer service within 30 days of delivery.

8. Are menstrual panties suitable for all flow types?

Yes, our panties are designed to provide optimal absorption for light to medium flows. For heavy flows, we recommend using them alongside an additional protection.

9. Can I wear my menstrual panties all day?

Our panties are designed for comfort and protection throughout the day. We advise changing them every 8 to 12 hours to maintain optimal hygiene.

10. How can I contact customer service?

For any questions or requests, please email us at dansmonjardinsecretbydaba@gmail.com or use our contact form. We typically reply within 48 hours.