Shipping policy
Shipping Policy - Dans mon Jardin Secret
At Dans mon Jardin Secret, we are committed to providing prompt and reliable delivery services to our customers. Below are the details of our shipping options, costs, and estimated delivery times.
1. Shipping within the United Kingdom (UK)
Standard Delivery
• Orders under £20: Shipping cost is £2.50.
• Orders over £20: FREE shipping.
• Estimated delivery time: 2-3 working days via Royal Mail 1st Class.
Express Delivery
• Cost: £9.99.
• Estimated delivery time: Next working day via Royal Mail Special Delivery Guaranteed by 1pm.
• Order cut-off time: Orders placed before 12 PM (noon) GMT will be processed the same day.
2. Shipping to France
Standard Delivery
• Cost: £8.50.
• Estimated delivery time: 3-5 working days via Royal Mail International Tracked & Signed.
Point Relais Delivery
• Cost: £5.50.
• Estimated delivery time: 3-5 working days via Royal Mail International Tracked, delivered to a local collection point.
Important: Taxes & Duties for France
• A 20% VAT applies to deliveries to France.
• Customers are responsible for paying this tax upon delivery; it is not included in the shipping fee.
3. Shipping to the United States (USA)
Express International Delivery (via UPS)
• Cost:
• FREE for orders of $95 and above
• $26.00 flat rate for orders below $95
• Estimated delivery time: 2–3 business days
• Tracking: Full tracking included
• Order processing time: 1–2 business days
Customs Duties and Taxes for U.S. Orders
Please note that orders shipped to the United States may be subject to customs duties or import taxes upon delivery.
Due to recent changes in U.S. regulations, a customs fee of approximately 10% of the order value may be charged by U.S. Customs before your package is released.
These charges are not included in the price you pay at checkout and are the responsibility of the customer.
Unfortunately, we have no control over these fees, as they are applied by U.S. authorities and not by our company.
We recommend checking with your local customs office if you have any questions.
Thank you for your understanding and support!
4.Shipping Policy – Australia
Processing Time
Orders are prepared and dispatched within 1 to 2 business days.
Delivery Options
Standard Shipping
• Delivery time: 7 to 10 business days
• Flat rate: 50 AUD
• Free for orders over 246 AUD
Express Shipping (Recommended)
• Delivery time: 2 to 3 business days
• Cost: Free for orders over 246 AUD
• Tracked and prioritised delivery
Tracking
All orders are shipped with tracking. You will receive a confirmation email with a tracking number once your order has been dispatched.
Shipping Carrier
We partner with reliable international couriers (such as UPS, Evri, or Australia Post) to ensure timely and secure delivery.
Important Notes
• Please double-check your delivery address before confirming your order.
• We are not responsible for delays caused by incorrect or incomplete addresses.
• Duties or import taxes, if applicable, are the buyer’s responsibility (though unlikely on standard shipments).
For any questions or support, feel free to contact us at:
dansmonjardinsecretbydaba@gmail.com
5. Order Processing Time
• Orders are typically processed within 24 hours (excluding weekends and public holidays).
• You will receive an order confirmation email with tracking information once your order has been dispatched.
6. Shipping Restrictions
• Currently, we ship to the UK,USA and France only.
• We do not deliver to PO Boxes or military addresses.
• In case of unforeseen delays (e.g., postal strikes, weather disruptions), we will notify you via email.
7. Missing or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact us at dansmonjardinsecretbydaba@gmail.com with your order number. We will assist you in tracking your package.
Please note that Royal Mail has recently updated its services and tariffs. For the most accurate and up-to-date information, refer to their official website: .
If you have any further questions or need assistance, feel free to reach out to us at dansmonjardinsecretbydaba@gmail.com.
This policy reflects the latest information as of April 4, 2025.
By incorporating the most recent services and rates from Royal Mail, this shipping policy aims to provide clarity and transparency to your customers regarding delivery options and associated costs.